Privacy Policy

Why We Collect Your Personal Information
We may collect your personal data in order to communicate with you, and/or to measure the efficiency of our site.  We do not use the information for any other purpose.  We are the sole owners of the information collected on this site.

You do not have to give us personal information to visit our web site.

If you do give us your personal information, we treat it very carefully. We collect personal information about you (including your name and e-mail address) only if you specifically and knowingly give it to us.  If you did provide us with any personal information, we would not share that information with anyone unless you have given us express written permission to do so.

You have control over how we use the information you provide to us
If you provide us your email address so that you can opt-in to receive future emails, updates, newsletters, or other electronic forms of communication from Willows Way, and change your mind later on, you may opt out at any time.  To opt out of any future contacts, or provide updates on your contact information, please contact us via email or telephone.  Please go to our Leadership Tab for our email link for information updates.  You may also call Kim Lenz at 636-757-0519 for additional information on electronic or postal service mailings from Willows Way.

How We Will Use the Information We Collect
We do collect non-personal information about your visit to the site through google analytics. We analyze this data to determine interest in various parts of the site and to study usage patterns, in order to improve the site’s usability. The information we collect for these purposes does not personally identify anyone. We do not sell the information we collect on this web site, nor do we share it with anyone else.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

We also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Changes to this Policy
We may make changes to this privacy notice from time to time.  You may check back on this page at any time to see our current policy.

If you feel that we are not abiding by this privacy policy, you should contact Joy Steele, Executive Director immediately via telephone at 636-757-0543 or via email.

Provider, Products, and Services Disclaimer
The information about providers and services contained on this website does not constitute Willows Way’s endorsement or recommendation. It is your responsibility to verify and investigate providers and services. Please consult your own professional adviser for all advice concerning medical, legal or financial matters in connection with the services needed. Willows Way, its partners, advisory board, agencies, officers, employees, grantees and/or grantor organizations assume no liability of any kind for the content of any information transmitted to or received by any person in connection with the person’s use of the website.

Quality of Information Disclaimer
This website and its associated pages and documents are made available on the internet as a public service, and reliance on any such information is at the users own risk. Although, Willows Way makes every effort to provide complete, accurate and timely information Willows Way, its partners, advisory board, agencies, officers, employees grantees and/or grantor organizations do not warrant the accuracy, quality, reliability, completeness or timeliness of any information. By utilizing this website you agree to hold Willows Way, its partners, advisory board, agencies, officers, employees, grantees and/or grantor organizations harmless for any losses caused by any person’s reliance on the information on this website.

Links to Other Sites
Willows Way’s web site contains links to other websites. Links from this site to other sites are provided for the convenience of its viewers. Other websites are not within our control; Willows Way is not responsible for the content and services on any such link, and cannot guarantee that the sites will not change. Links to other websites do not constitute endorsements by Willows Way and may be followed solely at the risk of the viewer. Once you follow a link to another site you are subject to the privacy policies of that site.

Information Disclaimer
Willows Way’s website contains information on many topics, products and programs. It should be used as an overview and general guide. Willows Way , its partners, advisory board, agencies, officers, employees grantees and/or grantor organizations make no representation about the suitability or accuracy of statements or data on this site or its links to other sites and all content is provided “as is” without any warranty, expressed or implied. The user maintains responsibility for consulting with appropriate professionals for medical, financial, legal, or other needed advice. If you have a question, please send a comment regarding your concerns to Willows Way’s webmaster at

Medical Privacy Policy

Effective April 14, 2003 – Willows Way respects customer confidentiality and only releases medical information about you in accordance with Missouri and federal law. This notice describes our policies related to the use of the records of your care generated by this practice.

The following is the Notice of Privacy Practices (NPP) for Willows Way, Inc. This NPP is directed toward all Willows Way clients and their guardians. Therefore, “you” refers to Willows Way’s clients and/or guardians.


We are required by the Health Insurance Portability and Accountability Act (HIPAA) to follow the practices described in this pamphlet. This notice applies to personal health information that we have about you and which is kept in or by Willows Way. With some exceptions, we must obtain your authorization to disclose (or release) your health care information. There are some situations in which we do not have to obtain your authorization. We can use your protected health information and share it with certain other entities, such as the Department of Mental Health. This Notice of Privacy Practices does not cover every possible use or disclosure. If you have any questions, please contact the Willows Way Privacy Officer.
Who has access to your personal information?

Medical/health information about you can be used to:

  1. Plan your treatment and services. This includes releasing information to the Department of Mental Health (DMH) or people who are involved in your care or treatment. It may also include other agencies which we pay to provide services for you.
  2. We will only release as little as possible for them to do their jobs.
  3. Submit bills to your insurance, Medicaid, Medicare, or third party payers.
  4. Obtain approval in advance from your insurance company.
  5. Exchange information with Social Security, Social Services, and the Department of Health and Senior Services.
  6. Measure our quality of services.
  7. Decide if we should offer more or fewer services to consumers.

Without your permission, we may use your personal information:

  1. To exchange information with State agencies as required by law.
  2. To treat you in an emergency.
  3. To treat you when there is something that prevents us from communicating with you.
  4. To inform you about possible treatment options.
  5. For agencies involved in a disaster situation.
  6. As required by State, Federal, or local law. This includes investigations, audits, inspections, and licensure.
  7. When ordered to do so by a court.
  8. To communicate with law enforcement if you are a victim of a crime, involved in a crime at our facility, or you have threatened to commit a crime.
  9. To communicate with coroners, medical examiners, and funeral homes, when necessary for them to do their jobs.
  10. To communicate with federal officials involved in security activities authorized by law.

Uses or disclosures not covered in this Notice of Privacy Practices will not be made without your written authorization. If you provide us written authorization to use or disclose information, you can change your mind and revoke your authorization at any time, as long as it is in writing. If you revoke your authorization, we will no longer use or disclose the information.

What are your rights

  1. To appeal if we decide not to let you see all or some parts of your record.
  2. To ask for the record to be changed if you believe you see a mistake or something that is not complete. 
  3. You must make this request in writing.  We may deny your request if:
    • We did not create the entry that is wrong; or
    • The information is not part of the file that we would let you see; or
    • We believe the record is accurate and complete.
  4. To know to whom we have sent information about you for up to the last six years, other than permitted disclosures as described in this notice.  The first request in a 12-month period is free.  We may charge you for additional requests.
  5. To request that we limit how we use or disclose information about you.   This must be made in writing, and we are not required to agree to the request.
  6. To ask that we communicate with you about medical matters in a certain way or at a certain location.  This request must be made in writing.
  7. To authorize other releases of your personal information not described previously.  You may change your mind and remove the authorization at any time (in writing).
  8. To have a paper copy of the Notice of Privacy Practices.
  9. To file a complaint with us or with the Secretary of the Department of Health and Human Services if you believe any of your rights have been violated.  All complaints must be in writing.  You will not be penalized if you file a complaint.